Refund policy
Returns & Refunds
At MAE 3D, many products are made to order or produced in limited batches.
Change of Mind
We do not offer refunds or exchanges for change of mind purchases. Please review product descriptions, dimensions and photos carefully before placing your order.
Faulty or Damaged Items
If your item arrives damaged, defective, or significantly different from the product description, please contact us as soon as possible, preferably within 14 days of receiving your order, at info@mae3d.com.au.
Where required under Australian Consumer Law, we will provide a repair, replacement, or refund.
Custom and Personalised Products
Custom-made or personalised products cannot be returned or refunded due to change of mind once production has commenced.
Return Process
To request assistance, please provide:
- Your order number
- A description of the issue
- Clear photos showing any damage or defect
If a return is required, please send your item to: MAE 3D, PO Box 4091, Baldivis, Western Australia 6171
Please note that return postage costs are the responsibility of the customer unless the item is faulty or damaged.
Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any rights or remedies available to consumers under Australian Consumer Law.